Sunday, October 15, 2006

It's all about trust...and return privileges.

We know that there is a difference between buying something in person, where you can hold it and make sure it is what you want, and buying on the basis of a photo and some words you read on the internet.

Whenever you buy from an Aboriginals Gallery web site (,, and, you have 10 days from receipt of the order to evaluate it and determine that it is what you thought it would be. If you are unhappy with your purchase and you let us know with 10 days and you return the item in its original condition, we will refund 100% of your purchase price. Shipping costs will be your responsibility.

If the item is being purchased as a Chrismas gift, we will honor the return privilege for seven days after the December 25th.

If you miss the cut-off date for full refund, we still will provide a credit equal to the amount of your purchase price on any other item on any of our sites, as long as the item is returned within a reasonable period in original condition.

We also offer a 30-day authentication privilege for certain purchases.

If, within 30 days, some recognized third-party authority challenges the authenticity of the item and disputes that it is not what we advertised it to be, you may return it for a full refund of your purchase price. We only ask that you provide the name and contact information of the authority so that we can determine what has been mis-identified and what he or she feels is the proper identification.

In 25 years of trading in tribal art, we have had one item returned for a dispute over its authenticity. We honored our refund pledge. We have had less than a dozen of the hundreds of items purchased from us returned for reasons of dissatisfaction. In every case, we either refunded the purchase price or provided a full value merchandise credit.

It's all about trust.